Welcome to The Wine Concierge community. The Wine Concierge is the love child of Vino 301 Wine Concierge, Maryland’s Wine Tours Experts. The Wine
Concierge was conceived from Vino 301 Wine Concierge’s love of wine and desire to discover experiences beyond local wine.
Your order will ship within 3 business days of processing, and shipping typically takes 3-7 business days depending on your distance from our
We wish we could ship to everyone, but we can’t. If your order is not allowable in your state, we will cancel the order, contact you to explain why and
refund any money you have paid us for that order.
If your order is damaged, we will send you a replacement order as soon as we can. Email us at firstname.lastname@example.org within 30 days of
delivery. If we are unable to replace goods within 10 days, we will offer you a full refund.
Sorry! The Club’s wines are exclusively for the members. Join The Club.
Contact the Concierge Team via email at email@example.com. We may make arrangements for a return or re-ship, if appropriate. As a
condition of providing you a refund or re-ship, we may require you to return the product to The Wine Concierge. The Wine Concierge Gifts are
non-refundable. If we feel that you are taking advantage of us, we reserve the right to close your account and banish you from The Wine Concierge
forever and ever.
UPS sends a shipment notification email to the recipient informing them when the wine shipment will be delivered so that an adult at least 21 years
of age can be available to complete the delivery.
You can schedule to pick up at a UPS Access Point location for free.
No worries if your package is already in transit, you can always follow the steps below to make arrangements for pick-up on an as-need basis.
Visit your tracking link on UPS.com (You can access your tracking number from your Order History page)
Click the purple "Customize Delivery" button to select the "Hold at Location" option
Enter your order's original shipping address to select the location of your choice
As soon as it's delivered, your tracking link will indicate it’s available for pick up. Visit the location within 5 business days with your I.D. and tracking
UPS will always attempt to deliver your wine up to 3 times in total. After that last attempt, UPS will, unfortunately, begin to return the package.
Please know you may still have the option to schedule a pick up at a UPS location for free. They'll hold it for you for free for 5 business days. Visit
your tracking link on UPS.com (You can access your tracking number from your Order History page)
If your order is already being sent back to us, we are happy to ship it back out to you. Please note that all returned orders can be subject to a $20