Our vision has always been to create a product that allows you to have the best time of your life by brightening your experiences, day and night,
all around the world.
Shipping How long does shipping generally take?
Shipping
All orders are shipped from our warehouse in Orlando, Florida via UPS. All rates are automated at checkout based on the order's
zip code & weight.
Domestic Rates (USA):
Estimated 2 - 3 days
International Rates:
Estimated 2 - 3 Weeks
**Shipping takes 2 - 3 days to process at our fulfillment center prior to shipping.
Is there an option to express ship my order?
All shipping speeds are calculated during checkout and are dependent country. We do not currently carry Express shipping.
Returns & Exchanges What is the return policy?
Returns & Exchanges
All sales are final unless item/s arrived damaged. We will replace faulty item/s if order's meet the following requirements:
1. The item(s) must have arrived damaged or faulty. We require proof of damage within 10 days of delivery.
2. Item(s) must not have been worn or altered in any way.
3. Refunds or exchanges will be issued excluding the original shipping cost.
Unfortunately, we can not accept any returns that do not meet these terms. You can review our full returns & exchanges policy here.
Will shipping costs be refunded for returned items?
No, the shipping cost incurred for returning item/s to Neon Cowboys for an exchange or refund are not covered or reimbursed by us.
How can I request a refund?
Email info@neoncowboys.com and we contact you to review all the details needed to process your request.
Please note we are unable to be held liable for the loss of your item being returned. We recommend using a registered postal service
to return goods, and keeping a record of the tracking information.
Where do I ship my return item to?
All returns must be sent to our Returns Warehouse based in Florida. We will provide you with the full address when we contact you
with next steps. Email us at info@neoncowboys.com for assistance.
How long does it take for my refund/exchange to be processed?
We try and process returns as quickly as possible and guarantee that our team will contact you within 3 - 5 business days of your
initial email.
If you're exchanging, we will send your new piece/s out and email you a new tracking number. If you're returning, we will refund you
through the same method you used to pay and email you once complete.
Credit card returns take an additional 3 - 5 days for them to process the funds back into your account.
What if my order arrives damaged or faulty?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please
contact us immediately at info@neoncowboys.com so we can personally assist you and sort out your problem as quickly as possible.
Available Inventory Are there other hat colors available?
Available Inventory
Our current hats are available here. We do not schedule restocks as all colors are Limited Edition. So be sure to wrangle them while
you can.
Pre-Order & Made-to-Order How long to pre-order or made-to-order items take to ship?
Pre-Order & Made-to-Order
Pre-Orders have anestimated shipping month provided in the product name. Made-to-orders take 2 - 3 months to ship. If you have
placed a Pre-Order or Made-to-Order item please be informed that we will hold your entire shipment until that order is ready to
dispatch.
Reach out to us via email at info@neoncowboys.com if you have additional questions.
Are refunds or cancelations available for pre-order and made-to-order items?
No, all pre-orders are final sale. Your purchase goes towards putting your specific order into production.
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