At Intriguing Hair, our mission is to offer a world-leading hair augmentation and non-surgical hair replacements. Remaining faithful to the art of hair in its
purest form, creative, clean, and free to make our consumers look and feel their best. Our 4 values are a commitment to excellence in everything we do to
deliver our vision to our clients. 1. Procuring the best available human hair for the most natural look. 2. Handcrafting at the highest level of detail for the best
fit and comfort. 3. Quality of both product and service for the most end to end seamless, one of a kind experience. 4. Developing and nurturing trust within
our community, evolving our process to minimize friction at all touchpoints.
TERMS & CONDITIONS
TERMS & CONDITIONS FOR INTRIGUING HAIR
Terms of Use & Privacy Policy Intriguing Hair © Terms of Service/Privacy Policy 2019
By using our site, you are agreeing to comply with and be bound by the following terms of use.
These Terms apply to all visitors, users and others who access or use our Services. By accessing or using the Service you agree to be
bound by these Terms. Please review the following terms carefully. If you do not agree to these terms, you should not use this site or
it’s services.
QUALITY:
We deal with 100% virgin human hair. We do not deal with synthetic hair of any kind. Any complaints of using synthetic hair shall not
be entertained. All our hair products go through rigorous quality control (qc) procedures so the possibility of nits or lice is very rare. We
take every precaution to individually inspect each piece of hair before packing.
PAYMENTS:
You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is
true and complete, (ii) charges incurred by you will be honored by your credit card company or bank, and (iii) you will pay the charges
incurred by you at the posted prices, including any applicable taxes.
SHIPPING:
If we ship through US Mail, we are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep
in mind holidays and weekends do not count as a business day and should be considered when calculating shipping times. We shall
not be held responsible for distributors’ duties, taxes and other levies governing the local administrations, you are in business for
yourself.
RETURN POLICY:
All sales are final however exchanges are accepted. Requests for exchanges must be made within 3 business days of receipt of
product(s). Exchanges must be preauthorized by Intriguing Hair. Eligible product(s) for replacement must be in original and perfect
factory condition (unaltered, unworn, undamaged, and with tags if attached, not brushed, combed, picked, cut, washed, removed from
the weft or processed) and in original packaging. If product(s) has been altered, worn, damaged, or tags/packaging tampered with,
products will be ineligible and deemed unauthorized for an exchange. According to the Federal law you cannot return human hair
products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with
respect to hair returns, hygiene concerns and federal law. Exchange items must be returned to Intriguing Hair within 3 days from receipt
of the package. Once we receive your exchange package, please allow up to 7 business days for the exchange process to complete.
Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition
we will exchange the product for something of equal or greater value. We ship via the method chosen on the original order, unless
instructions in the exchange specify otherwise.
CONTACT US
If you have any questions about these Terms, please contact us Intriguing Hair at 82 Fairmount Avenue, Hyde Park, MA 02136 or info@intriguinghair.com
WHAT IS YOUR SHIPPING POLICY?
SHIPPING POLICY
We ship items out Monday-Thursday if purchased before 2:00pm. In stock items will ship out same day. If a client purchases after
2:00pm eastern time, the item will be shipped out next day. We do not ship items out Friday, Saturday, or Sunday. If items are purchased
any of these days items, will be shipped out on Monday. We use the United States Postal Service to ship items. This allows for our
clients to have products shipped to P.O. Boxes. Clients billing and shipping address must match in order for us to ship item. Please keep
in mind the United States Postal Service recognizes all national holidays. Items will not be shipped out on holidays. Additional time may
be added to shipping timeframe. Most clients will usually receive items next day, if their shipping address is in Massachusetts. This is
not a guaranteed service. All other states should expect their items in 2-3 days.
WHAT IS YOUR EXCHANGE POLICY?
EXCHANGE POLICY
Clients have 3 days from the day item is received to exchange for another item. Product must be unused or altered in any way. Client
will be required to pay a $35 restocking fee.
WHAT IS YOUR IN STORE PICK-UP POLICY?
IN STORE PICKUP
Clients who purchase online and require in store pickup. We must have a valid form of identification on file. Please send a valid photo
i.d to info@intriguinghair.com This must be the individual who placed the order. If you do not wish to complete this step. Please do not
order online and choose pick up in store. You can make the purchase in store.
WHAT IS YOUR WHOLESALE ORDERING POLICY?
WHOLESALE ORDERS
Require additional time for shipping. Orders are usually processed in 7 days. All online wholesale orders require a valid form of I.d on
file. Please send to info@intriguinghair.com Exchanges and returns are not allowed on wholesale orders.
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Closed Now!09:00 AM - 03:00 PM
- Monday09:00 AM - 05:00 PM
- Tuesday09:00 AM - 03:00 PM
- Wednesday09:00 AM - 03:00 PM
- Thursday09:00 AM - 03:00 PM
- Friday09:00 AM - 03:00 PM
- Saturday09:00 AM - 01:00 PM
- Sunday08:00 AM - 06:00 PM
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