Hybrid Nation

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow
process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our
valued clients.

Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll
receive tracking on your other goods as they ship.

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as
you received an order number as part of your checkout, then your order has gone through. Make sure to save your
order number for your records.

If you are a domestic customer, you should receive a shipping confirmation email within 7-10 days of your purchase.
If you are an international customer, you should receive a shipping confirmation email within 10 days of your
purchase. If you don't have it, it's possible that it got sent to your spam folder.

Orders that haven't been shipped or scanned by USPS or UPS won't show up on the tracking page. Please allow
7-10 business days for this information to appear.

This means one of two things: It is being processed currently or USPS or UPS missed the initial scan when they
picked up your order. Tracking will be updated as soon as USPS or UPS scans the shipment. If it does not update
for multiple days please contact customerservice@hybridnationclothing.com to locate your package.

Unfortunately, in most cases we are unable to combine shipments on multiple orders. However, feel free to send an
email to customerservice@hybridnationclothing.com to inquire about this issue.

For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during new
release periods and holiday seasons. Our representatives are available Monday-Friday.

We currently ship to all countries serviced by either USPS or UPS.

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any
address issues. Once the package is returned to us, please allow 2-4 business days to reship.

We do allow in-person pick up of local orders. If you live in the Twin Cities area and want to pick up your order,
then please select the "In-Person Pick Up" option during check out, then contact
customerservice@hybridnationclothing.com about available pick up times.

Unfortunately, we do not issue refunds unless there is a mistake made on our behalf. To make the return process
as easy as possible for you, Hybrid Nation returns are now powered by AfterShip. We offer a store credit, minus
an $8 shipping fee, for online returns. Please refer to our Return/Exchange Policy, located within our Terms &
Conditions. If you need to make a return, simply click the link here and follow the instructions on the page.

No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an
online credit for the difference.

No, fortunately, the gift card that we issue online store credit to will never expire. If by any chance it does, please email customerservice@hybridnationclothing.com.