MOBILE BANKING FAQS
Mobile App Login and Security
What is Mobile Secure Login and why does the app now include it?
MOBILE BANKING FAQS
Mobile App Login and Security
For the security of your accounts, your Huntington Username and Password are required in order to access the app.
As an added level of security, Huntington also requires you to register your mobile device with us. We call it Mobile
Secure Login. Registering your device enables us to tie your specific mobile device to your login credentials, which
allows us to identify you with both something you know (your username and password) and something you have
(your mobile device).
What if I do not see my desired contact method in the list?
Log into huntington.com and update your phone number or email under the My Profile section. (To see the newly
provided information in the Huntington Mobile app, you’ll need to log out and then log back in).
What if I request a registration code and do not receive it?
Codes are sent immediately when requested. If you did not receive the code within a few minutes, please ensure your
contact information is correct and that you are selecting the correct method. You may then request a new registration code.
What if I request a registration code be texted and do not receive it?
First, please ensure that the phone number you selected can receive text messages. Second, check the list of our
participating carriers to see if your mobile carrier is supported. Lastly, it may be because you or your carrier has blocked
messages from short codes. Huntington sends these registration text messages from our short code 446622. Please call
your mobile carrier and ask about short code messaging.
Can the registration code that I receive be used multiple times?
No, the registration code that is sent to you can only be used to register one mobile device. It will expire once you
successfully enter it on the registration page (or after 30 minutes if left unused).
How long are registration codes valid?
Registration codes expire 30 minutes from the time of your request. If you enter the registration code on the registration
page and receive an error message, please verify that you are entering the six-digit number correctly and properly entering
your password before trying again. For your security, accounts will be suspended if too many unsuccessful attempts are
How many attempts do I have to enter my registration code correctly?
You have five attempts to enter the registration code correctly.
What is my Security Question?
If you received your registration code via email, you’ll be required to answer a security question. This question is one
that you set up when you originally registered for online banking. Also, you can manage your list of Security Questions by
logging into huntington.com and navigating to the Service Center (under the Customer Service tab). The click Update My
Why would I select to NOT remember my device?
Strictly for personal security. You may be using a device that isn’t yours, or is shared or public, or is one you don't use often.
Please note that when you select to not remember a device, you will be prompted to go through the registration process
each time you log in.
I changed my username. Why are my devices no longer recognized?
Whenever you change your username, we ask you to re-register your devices. This is to protect the security of your
Can I view a list of the devices that I have registered?
Yes, you can view a list of registered devices within the Settings section of the Huntington Mobile app. Just select the Menu
button, then My Settings. To view the list, select Manage Registered Devices. You will also notice the date each device was
last used to access your account(s).
What should I do if I do not recognize one of the registered devices?
You can delete unrecognized devices by opening the Huntington Mobile app, logging in, then selecting the Menu icon at the
bottom of the screen. From there, just tap My Settings and then Manage Registered Devices. To delete a device, tap the
Edit button and select the device(s) you wish to delete by tapping the small red circle(s) next to them. Then, tap Delete to
unregister the device(s) from your account.
Why is my device showing up multiple times in my registered devices list?
If you’ve previously registered your device and then deleted and reinstalled the Huntington Mobile app, you may see your
device displayed more than once in the list. If you wish, you may remove the device entry used longest ago. Unused
devices will be removed after 90 days.
Why is my device displaying as unrecognized when I know I previously chose to
Occasionally, changes to your device such as operating system upgrades will require you to re-register with Huntington.
Also, if you haven’t used your device to access your accounts in 90 days, you may be required to register it again. We ask
this of our customers as a security measure.
Why do I get an error when I enter a registration code that I requested from
This is an added security measure from Huntington. Registration codes are unique to the device from which they are