We have built financial relationships since 1921 –we remain committed to providing personalized service and financial solutions to meet the growing needs of an entire community.
ROUTING NUMBER What is the routing number for my account?
ROUTING NUMBER
The routing number is 061010220
ACCOUNT NUMBER Where do i find my 10-digit account number?
ACCOUNT NUMBER
Your 10-digit account number was disclosed at account opening and is displayed on your Citizens Trust
Bank Signature Card. For your security, your account number has been truncated to show only the last
4-digits when viewing your accounts in Citizens Trust Bank Online Banking.
If you did not receive, have lost or misplaced your account Signature Card please contact Citizens Trust
Bank Customer Service at 678.406.4000 for further assistance.
What if my Online Banking Password has expired?
If your Online Banking Password has expired – login into Citizens Trust Bank Online Banking account to
change or update your password. Once updated, the new password can and should be used to access
your CTB Mobile accounts (CTBMobile).
Do I need a new username or password for CTBMobile - Mobile Banking?
No. Use the same Online Banking user ID and password. If you change your Online Banking password,
the Mobile Banking password will automatically change as well.
CITIZENS TRUST BANK CUSTOMER SERVICEHow do I contact Citizens Trust Bank Customer Service?
CITIZENS TRUST BANK CUSTOMER SERVICE
You can contact the Citizens Trust Bank Customer Service Monday through Friday 8:30 a.m. until 6:00 p.m.
ET
by phone at 678.406.4000 or 1-888-214-3099
by email at contactus@ctbatl.com
our Contact Us page
CHECK REORDERHow can I reorder checks?
CHECK REORDER
One of three ways:
From ctbconnect.com – “Online Services” Tab at the Check Reorder Request link to access the Harland
Clarke – “order my checks” portal
Call a representative in the Customer Service at 678.406.4000 to process your specialized request. The
hours of operation are Monday-Friday, 8:30 a.m. – 6:00 p.m ET.
Call Harland Clarke at 1-877-585-8777 directly.
eSTATEMENTSI am a new Citizens Trust Bank account holder - How do I avoid the monthly $5 eStatment delivery fee?
eSTATEMENTS
Immediately after opening your new Citizens Trust Bank checking or savings account, ENROLL in
eStatements to avoid the $5 statement delivery fee.
How to Enroll for eStatements?
Step-by-step Enrollment Instructions: Enroll Today.
How to View my eStatements?
Your Citizens Trust Bank account eStatement can be viewed from Online Banking from the “Accounts”
screen.
CLICK the “Documents” tab on the main NAV MENU
At any displayed Citizens Trust Bank account
CLICK either “Last Statement” or ” All Statements” links to view requested account statement.
TRAVEL PLANS? LET US KNOWI plan on taking a trip soon. Do I need to notify Citizens Trust Bank?
TRAVEL PLANS? LET US KNOW
Yes. Unexpected card use outside of your normal area or overseas can cause your card to be temporarily
blocked until we confirm with you that the use is valid. We have implemented a monitoring system to help
guard your credit cards and debit cards against fraudulent activity.
If you’re planning any travel in the near future, please notify Citizens Trust Bank by calling 678.406.4000.
TIPS FOR TRAVELING ABROAD
OVERDRAFT PRIVILEGESHow can an overdraft be avoided?
OVERDRAFT PRIVILEGES
Overdraft Privilege is a discretionary service provided to eligible customers. It is designed to help guard
customers against having items returned by our bank. At the discretion of Citizens Trust Bank, each
eligible customer is provided a specific Overdraft Privilege limit depending on the type of account they
have. NSF/Overdraft fees are included in the Overdraft Privilege limit.
The exact overdraft amount can be transferred from your savings to your checking account
Low $5.00 fee for each overdraft
Learn all about Citizens Trust Bank’s overdraft privileges.
DEBIT CARD SERVICESDoes my Mastercard ATM card/ debit card expire?
DEBIT CARD SERVICES
Your Mastercard ATM card or debit card does not expire if activated within 90 days. Cards not activated
within the 90 day period will have to be reordered. Please call the Citizens Trust Bank Customer Service
or visit a financial center to order a new card.
How do I report lost or stolen cards?
Your Mastercard ATM card or debit card does not expire if activated within 90 days. Cards not activated
within the 90 day period will have to be reordered. Please call the Citizens Trust Bank Customer Service
or visit a financial center to order a new card.
To Report Lost or Stolen Cards:
ATM/Debit Cards – Report by phone: 1.800.554.8969
Citizens Trust Bank VISA® Credit Cards – Report by phone 1.800.325.3678 – or visit
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