One of the largest freestanding pediatric health systems in the United States — with two hospitals, nine primary care clinics,
seven rehabilitation and nine specialty care sites.
QBilling and insurance FAQs
Why am I being billed?
You are being billed because either we don’t have valid insurance coverage on file or your insurance has processed
your claim and there is a remaining balance that is your responsibility. If you need assistance with your statement
(bill), please call the phone number on your statement.
Is my insurance being billed?
Children’s Minnesota bills your insurance company based in the information you have provided about your coverage.
Why am I getting more than one bill?
You might receive several different bills from one visit to Children’s. The Children’s Hospital bill is primarily for the use
of the hospital facility. You may also receive bills from Children’s employed or affiliated physicians, which can include
radiologists, pathologists, hospitalists and other employed specialists.. External physician groups may also send
separate bills for services rendered in the hospital; examples can include surgeons and anesthesiologists. We all
work together to provide excellent health care for your child, but from a billing perspective, we are separate businesses.
What did insurance pay for and what did they deny?
Your insurance should send you an explanation of your health care benefits (EOB) indicating total charges, payments
and any co-payment or deductible amounts. If you have questions about your EOB and what your insurance company
paid or denied, please call the customer service representatives at your insurance company.
What does it mean when my insurance company says they need more information
from me or more information from our physician?
Contact your insurance company to find out why they need additional information. It is important to note that they will
not pay a claim until they receive the information from you. If they have requested information from you, please contact
Can you change a code so insurance will accept the appeal?
Claims for services include diagnosis and procedure coding as required by law. Coding is based on the documentation
of services in the medical record. If you believe a code has been applied in error, a request for review can be sent to
Children’s Medical Records. Please contact the billing office number located on your statement.
I’m worried about not being able to pay. Can you help?
A health problem in the family can be a stressful experience. Children’s financial counselors can help determine if you
qualify for assistance and can help you gain access to government and other programs. To reach a financial counselor
at Children’s – Minneapolis, call 612-813-6432. To reach the financial counselor at Children’s – St. Paul,
How do I set up a payment plan?
You can set up a payment plan by calling the customer service phone number on your billing statement. Those phone
For hospital payments: 952-992-5650
For hospital-based clinic payments: 952-992-5640
For affiliated clinic payments: 952-992-5560
For home care/home infusion and retail pharmacy payments: 952-992-5397
How can I find out ahead of time what something will cost?
Children’s Revenue Management Department is able to assist you with understanding the charges and related costs
for your procedure. Please contact 952-992-5627 to get a medical cost of care estimate. In order to create an
estimate for you, we typically need you to provide us with some basic information such as:
Brief description of type of service, name of procedure or medical test
Children’s location where the service will be received
Your name and return phone number and/or email address
When you expect to receive care (if known)
Medical and/or diagnosis codes (if known)
Most cost of care estimates can be created within one business day. It will take longer for complex requests that
require more research and/or documentation.
Please be aware that medical cost of care estimates are not legally binding. Costs can and will change due to
unforeseen complications and/or changes to the course of care that becomes necessary at the time of service.
We also strongly encourage you to also speak directly with your health insurance carrier on matters of benefit
coverage and to better understand your insurance policy provisions such as deductibles, coinsurance and
maximum out of pocket amounts.
For more information about charges for hospital services, refer to this list of price transparency resources,
including a list of Children’s Minnesota standard charges, listing of average charges by patient group and a
price check tool.
Hospital-based clinic fees
What is a hospital-based clinic?
Why am I receiving a facility and/or provider fee?
Who can I contact with financial questions or concerns?