1. What’s the difference between staying at a hotel and staying at a bed and breakfast?
1. A bed and breakfast is a much more intimate lodging experience. The owner/innkeeper will personally greet you, and each
guestroom is unique and lovingly decorated. As is the case at a hotel, you will receive a key to the inn and to your room, and you
can come and go as you please. You will also receive daily chamber maid service.
2. What meals will be served?
2. A complimentary breakfast is served each morning at each inn. Times may vary, so let our reservations specialist know if you
need a specific time, or check with your innkeeper upon check-in. Our chef will personally prepare a scrumptious hot breakfast,
and if you have any dietary restrictions (gluten-free, sugar-free, vegetarian, etc.), just let us know when you reserve your stay, and
we’ll be happy to accommodate you. Complimentary afternoon refreshments are also provided!
3. Can I check in late?
3. Our check-in time is from 2 pm to 7 pm. It’s important to let us know what time you expect to arrive, and courteous to honor that.
An innkeeper lives on the premises, and we can arrange for late check-ins in advance. Unlike at a hotel, there is no front desk
manned 24 hours at a small bed and breakfast.
4. What do I need to bring with me? Toiletries, robe etc.
4. You should bring your own personal necessities, but we do supply customized Akwaaba glycerin soap, shampoo/conditioner,
bubble bath and shower caps. And you’ll fall in love with our luxurious robes! Irons and hair dryers are also available.
5. I’ll be celebrating a special occasion when I come to visit.
Are there any added touches you can provide?
5. We have a number of great packages, ranging from spa treatments to champagne, strawberries and fresh whip cream. Click
on to special packages to learn more.
6. Do you provide on-site parking?
6. Our inns are primarily located in city environments, so parking is at a premium. On-street parking is readily available at our
Brooklyn location. Washington, D.C., and Philadelphia offer limited private parking for a small fee. Using the subway, walking or
taxis, if possible, is recommended. Our Cape May and Pocono properties have plenty of free, private, on-site parking.
7. How far in advance do I need to make my reservation?
7. Rooms are reserved on a first-come, first-served basis. Generally speaking, weekends book-up earliest (we can almost always
accommodate a weekday stay). In Brooklyn and Cape May, we suggest you try to reserve at least three weeks in advance for a
weekend stay; our D.C. location is larger, and weekend stays are more readily available here. For the procrastinator in most of
us, check out our last-minute deals by clicking on to special packages.
8. How do I make a reservation?
8. You can check availability and book a reservation on our website, or call us toll-free at (866) 466-3855. to reserve your stay. We
will take your pertinent information by phone and send you confirmation of your reservation by email or postage mail. Your
reservation is secured with a 50 percent deposit of the total cost of your stay. You can make this payment with any major credit card.
9. What if I need to cancel my reservation?
9. We understand unforeseen circumstances may make it necessary for you to cancel or postpone your stay. If you notify us of
such a need at least two weeks prior to your reserved stay, we will be happy to refund your deposit, minus a $25 handling fee.
If you need to cancel after the 14th day prior to your reserved stay, we will do our best to rebook your room with another guest.
If we are successful, we will gladly refund your deposit, minus the $25 handling fee. If we are unsuccessful and the room goes
un-booked, you will forfeit your deposit. Cancellation policies may vary at our Washington, D.C. location.
10. Should I leave a tip for my innkeeper and/or chambermaid?
10. If you have received outstanding service, it is customary to leave a tip. Remember, your innkeeper and housekeeper are
preparing and serving you breakfast, tending to your room and providing concierge services in addition to many other nice-ities.
This is a hospitality service industry, just like restaurants and spas, and the staff really does depend on tips to supplement