We are a company that specializes in color cosmetics and top of the line Premium Eyelashes.
GENERAL QUESTIONS HOW DO YOU PRONOUNCE ACE BEAUTÉ?
GENERAL QUESTIONS
It is pronounced as ACE BOO-TAY.
WHAT IS AFTERPAY?
Afterpay is a service that gives you the ability to make purchases on our site and pay for your order in four interest-free payments,
due every two weeks. Afterpay is an option for most purchases over $35, just look for the Afterpay logo when checking out.
WHAT IS ROUTE INSURANCE?
Route insurance is automatically added to your cart at checkout, and we highly suggest purchasing it.
This insurance will cover your order in case of damage or theft during shipping. If your package is lost or stolen, or if your order arrives
damaged, you can file a claim with Route to receive a replacement or refund.
I AM INTERESTED IN CARRYING YOUR PRODUCTS IN MY STORE
We offer wholesale on our products. We ask that you please send serious inquiries only to our wholesale program.
Note that there are minimum order values associated with our wholesale program.
Send an email to info@acebeaute.com with subject line Wholesale Inquiry to make sure your email is directed to the right department.
PLACING AN ORDER WHAT IS LOCAL PICK UP?
PLACING AN ORDER
We are located in West Houston! All our Houston Beauties can save $$ on shipping and pick up their orders at Ace Beauté HQ!
Pickup hours are between 11 am-3 pm Mon-Fri.
WHERE DO YOU SHIP?
We ship worldwide.
WHICH FORM OF PAYMENT DO YOU ACCEPT?
We accept major credit cards, PayPal, Venmo, ApplePay, and Afterpay.
For wholesale, we only accept Wires.
HOW DO I APPLY A PROMO CODE?
Promo codes can be applied to your order during checkout, in the Order Summary section. Promo codes have expiration dates. Only
one promo code can only used at a time.
CAN I CANCEL MY ORDER?
Sorry we are unable to change existing orders, this includes order with pre-order items. As soon as your order is placed, it gets put into
an order processing queue.
Please take note of this and only place an order if you are sure you want the item
SHIPPING DO YOU OFFER FREE SHIPPING?
SHIPPING
Yes, we offer FREE Standard shipping for domestic orders over $75 (unless otherwise stated) to the continental U.S.
Free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.
WHAT POSTAL SERVICE DO YOU SHIP WITH?
To keep shipping costs low for customers, we currently ship all orders via USPS.
HOW LONG DOES IT TAKE FOR DOMESTIC ORDERS TO BE DELIVERED?
Depending on your location, it can take anywhere from 2-7 business days for your order to get delivered once it has shipped out.
You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, this time may
vary.
HOW MUCH IS SHIPPING?
Your shipping fee is dependent on the total weight of your order as well as what country it is being shipped to. At checkout, you will
see what your shipping fee will be.
TRACKING WHERE IS MY EMAIL WITH MY TRACKING INFORMATION?
TRACKING
Please check your inbox and you spam mail for this email that contains the tracking link.
Another way to track your order is to pull up the order confirmation email you received when you placed your order. On this email,
click the "View Your Order" button and this will take you to a page on our website. If your order has shipped out, you should see your
tracking number under the image of the map.
Click on the number and this will direct you to the page where you can track your order.
WHY IS MY TRACKING INFORMATION NOT UPDATING?
Please be patient, shipping couriers handle hundreds of thousands of shipments each week, which can cause slight delays in how
quickly their system updates the status of your package.
HOW IS IT THAT I GOT AN ALERT SAYING MY PACKAGE WAS DELIVERED BUT I DIDN'T RECEIVE IT?
Sometimes, USPS updates the status of packages and marks them as delivered even though they are still in transit to you.
Please allow a few hours to go by after receiving this alert and it will most likely be delivered to you. If it still hasn't delivered to you,
please give USPS a call on 1-(800) 275-8777 to let them know
RETURNS & EXCHANGES CAN I RETURN MY ORDER? MY ITEM ARRIVED DAMAGED, WHAT CAN I DO?
RETURNS & EXCHANGES
Due to the nature of our cosmetic products, we are unable to accept returns on all items except our makeup brushes.
The makeup brushes must be unused and in New condition as when received to be eligible for a refund.
Customer will be responsible for paying fees associated with shipping the brushes back to us.
I JUST PURCHASE AN ITEM ONLINE THAT IS NOW DISCOUNTED. IS IT POSSIBLE FOR ME TO GET THE DISCOUNTED PRICE?
We take great pride in carefully inspecting all goods before they ship out to make sure there is no damage. If for some reason you
receive damaged goods, please send us an email to support@acebeaute.com with your order number, and pictures of the damaged
goods.
Please title your email: Damaged Goods Received so we can quickly cater to you. Due to nature of our goods, we require you to
send the email to us no later than 3 days after your package has been marked as delivered by the postal carrier for us to be able to
attend to you.
INTERNATIONAL ORDERS WILL I BE CHARGED CUSTOM FEES?
Pricing on the website is subject to change without notice. Orders placed prior to promotions are ineligible for new promotions or
discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, as well as to modify
or cancel any promotion due to unforeseen issues.
HOW DO I TRACK MY INTERNATIONAL ORDER?
INTERNATIONAL ORDERS
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged
once the package reaches its destination country. These charges must be paid by the recipient of the package. Please conduct
your research to determine if you will be charged a customs fee.
We are liable as a company to declare the full value of the products you ordered when filling out customs paper work when your
package ships out. Therefore, we cannot declare your package as a gift. We WILL NOT issue refunds if you decide to not pay
the customs taxes /duties and have the package sent back to us.
HOW LONG DOES IT TAKE FOR CANADIAN ORDERS TO BE DELIVERED?
When you receive your shipment confirmation, you can click on the link to track your order. Through this link, you will be able to
track your order up until your order enters your country. Once your order departs the USA through Chicago or New York, the status
of your order will no longer update through that link. The only time it will update again is when the order has been delivered to you.
Some customers have reported that they have been able to take the tracking number they received from us, and have been able to
put that number into their country's local mail service to get more updates on where their order is and when it will be delivered.
e.g. for the U.K. enter the tracking number into RoyalMail's website to track your order to see where exactly your order is and
when it will be delivered.
HOW LONG DOES IT TAKE FOR ALL OTHER INTERNATIONAL ORDERS TO BE DELIVERED?
It takes anywhere from 5-15 business days for your order to be delivered. You should receive a shipping confirmation email once
your order ships out.
Please keep in mind that during holidays, this time may vary.
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- Wednesday09:00 AM - 03:00 PM
- Thursday09:00 AM - 03:00 PM
- Friday09:00 AM - 03:00 PM
- Saturday09:00 AM - 01:00 PM
- Sunday08:00 AM - 06:00 PM
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